Bleta adopts customer satisfaction, it will provide you with the most possible solution for return requests, as in all matters.

RETURN TERMS

BLETA is obliged to return the total price and the documents that put the CUSTOMER under debt to the CUSTOMER within 14 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

If there is a decrease in the value of the goods due to the CUSTOMER's fault or if the return becomes impossible, the CUSTOMER is obliged to compensate the BLETA BAG's losses at the rate of the CUSTOMER's fault. However, the CUSTOMER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.

In case of falling below the campaign limit amount set by the BLETA BAGS due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

There may be delays in processing orders returned to us without a return authorization. reserves the right to reject returned products that do not meet the above requirements. If your return is denied, you will be notified by e-mail. 

EXCHANGE POLICY

If you want to exchange a product or are interested in a different size, color or model, you will need to create a return request for the product you have purchased. Do not forget to contact us and include: order number, name where the order was placed, e-mail address where the order was placed, your request. We remind you to consider the processing process after receiving the returned products, and ask you to create your new order, keeping in mind that other products are subject to stock availability.

PAY BACK

Once your return has been received and reviewed, we will send you an email to let you know we have received your returned item. We will also notify you if your refund has been approved or declined. If you are approved, your refund will be processed and your refund will be automatically applied to your credit card within the day determined by your bank.

In the unlikely event of late or incomplete refunds (if any), and if you haven't received your refund yet, double-check your bank account first.

Then contact your credit card company, it may take some time for your refund to be officially published. There is usually a processing time before a refund is issued.

If you have done all these and still have not received your refund, please contact us at the WhatsApp support line or e-mail info@bletabags.com.

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If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Customers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

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Each purchased product is delivered to the person and/or organization at the address indicated by the customer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Customers may terminate the contract.

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The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with all documents such as warranty certificate, user manual, if any.

If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Customer within 2-3 weeks.

RIGHT OF WITHDRAWAL:

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Our Customer; Within 14 (fourteen) days from the date of delivery of the purchased product to themself or to the person/organization at the address indicated, they can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that they notifies the SELLER via the contact information below. Our policy is for 14 days. Unfortunately, we are unable to offer you a refund or exchange if they have been 14 days since your purchase.

In order for a return to be accepted, your product must be unused and in the same condition as it was delivered to you, in a suitable condition for resale. The products must be delivered complete and undamaged, with their box, packaging, and standard accessories, if any.

Please note, special orders and personalized items are non-refundable as they are custom made for you.

IF THE PURCHASED PRODUCT IS NOT PAYABLE: If the Customer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD: If, after the product is delivered, it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Customer may purchase the product subject to the contract within 3 days. Since the shipping fee belongs to the BUYER, it should be returned to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNNECESSARY REASONS: If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time, the Customer is notified. The customer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the customer cancels the order; If they have made the payment in cash, this fee will be paid to them in cash within 14 days from the date of cancellation. If the customer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the customer's account within 2-3 weeks.

CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL: NAME/SURNAME, ADDRESS, EMAIL, PHONE NUMBER

 *Please make all Returns to the address below. Only after you have been given return instructions via email. Thanks!

 You will receive a full refund of the amount you paid for your merchandise minus shipping costs, which we unfortunately cannot refund.

BLETA BAGS

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Return & Exchange Address: İSMET KAPTAN Mahallesi 1362 Sokak No:29 Daire: 303

                                                KONAK/İZMİR

                                                info@bletabags.com

                                                +90 (536) 662 53 82